Encourage MORE direct sales! Resident Pro is independent hotel software with more tools and proper support.
ALERT 25/06/2022 6PM - PROVISIONALLY FIXED 26/06/2022 12.30
You may be experiencing cloud related issues on Resident Pro with SQL network errors, and your guests may not be able to use Roombasket. This appears to be affecting ALL my clients... I've raised an urgent ticket with HostingUk to find out what is wrong. Hopefully they will resolve whatever issue they are having soon!
Meantime, to prevent local errors on Resident Pro, you could switch to "Safe mode". To do this, go to the chart and select the CHART tab, and OPTIONS. Tick the option "Offline Safe Mode" and SAVE. This will allow you to use Resident Pro locally without it trying to connect to the online server. When the issue is resolved I will let you know, and you will be able to untick the option.
UPDATE: HostingUk have responded and are looking into it.
UPDATE: HostingUk has escalated the issue to their senior engineers. Unfortunately we expect a reply Monday-Friday 9am-5pm. I've responded to emphasise how urgent this matter is. Please note this internet issue is out of my control, but the only silver lining is unlike some other software solutions, Resident Pro is not 100% cloud reliant or else you would have no system at all until the matter was resolved.
UPDATE: Sunday 12.30 - Everything appears to be working again, although I haven't had any confirmation of this from HostingUk. If you have ticked "Offline Safe Mode" inside Resident Pro, then UNTICK and Save Changes, and restart Resident Pro. Otherwise, simply restart Resident Pro please.
"My name is Martin Smith, I live in York, North Yorkshire, and I'm the founder and developer of Resident Pro. With twenty years managing the family's successful hotel business in the past, I truly understand the challenges running a hotel, and focus my knowledge and experience toward developing UK software that simply manages the hotel without the hotel managing you."
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Resident Pro creates a Professional, affordable custom built system for your individual hotel
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Robust, well-established UK software for hotels
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Onsite or Remote Installation
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Software fully customised
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Getting started training and advice
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Ongoing support for you and your key staff
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Liaise with your web designer or IT support
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A personal service
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Installed in over 100 independent hotels
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"From a very young age I've excelled in software development, but I like to talk plain English (well, Yorkshire) and will never try to baffle you with computer jargon!"
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Resident Pro Hotel Software
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In a nutshell, Resident Pro is a complete, affordable system which can organise all your bookings and invoices, function diary, balance your daily sales, automate online bookings, and link to EPOS tills. But along the way, it does so much more! So if you need a complete all-in-one hotel system with an experienced software developer on your side, please get in touch.
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Pictorial Diagram of Hotel System
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"Sales-oriented 'faceless corporations' charge the earth or creep in 'stealth charges' to their systems. I design trusted UK hotel software specifically for independent hotels, to bring everything you need together without the high price tag! I pride myself in after-sales support, but don't just take my word for it, read the Testimonials on every page..."
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Read Testimonial
"Resident Pro is a must for Hoteliers, it gives me everything I need to operate my business, up to date bookings, links to Booking.com, all my statistics that I need, financials, occupancy levels etc…etc… Most of all, the service from Martin is first class, he is contactable and is on hand to resolve all your problems. It has been a major part in my business growth. Thank you."