Logo Resident Pro
the technology behind hotels

Proven, versatile, and easy to use. Whether you run a small guest house, a boutique country house hotel, or a 50 bedroom hotel!FREE link Booking.com*

Resident Pro

A reliable and affordable hotel software management system for Windows, installed on the hotel computers

Onsite 247
Onsite 24/7
You can rest assured that Resident Pro for Windows is onsite to keep your business working 24/7, and Roombasket is online when you're away from the hotel.
  Far more than a Reservations Diary, Resident Pro is a complete system of work to balance your hotel sales each day. With bookings and bills all in one place, your Reception desk has information at their fingertips to orchestrate all departments and spoil your guests - even when your internet is down! A flexible, accountable platform to help your business flourish; Resident Pro manages the hotel without the hotel managing you!  

Resident Pro Makes Hotel Life Easier and Grows with your Needs

cottage Professional and Lite Editions    
laptop Standalone Windows pc    
account_tree Windows Network Version (multi-pc's)    
auto_stories Colour Coded Reservations Chart    
group Group Bookings
email Automated Letters & Email    
sms Send SMS texts    
cloud Integrated Postcoder    
note_alt Memo & Maintenance Jobs    
receipt Itemised VAT Invoices    
book_online Links to PDQs:    
Dojo, PaymentSense, Worldpay    
savings Daily Balance    
balance Cash Accounting    
+ Exports to Xero, Sage    
payment Deposit & Debtors Control    
history Guest & Financial History    
fact_check Staff Lists / Reports    
local_dining Functions Diary    
show_chart Forecasts    
outgoing_mail Marketing Exports    
cloud_done Online Automation    
tablet_mac Tablet/Mobile tools    
point_of_sale Links to EPOS:    
ICRTouch Epos, Samtouch Epos & others

Existing EPOS tills charge to your guest bills

ICRTouch TouchPoint
Read Me
❝Over the years we have linked with several different hotel management and backoffice solutions, and we believe that Resident Pro is not only a great set solution that links with our TouchPoint EPoS software but also one that is recommended by several of our resellers as one of the better companies to work with going back over 10 years.❞
TouchPoint from ICRTouch Epos
More EPOS links...

Add "on the spot" charges
  Tired of scribbling down chitties, or running to your EPOS till to add the charges, or missing items off guest bills? You can update your guest bills on Resident Pro as you go - or use your Tablet or smartphone to add charges "on the spot" using the free paperless "Waiter Pad" on Roombasket - or a full wireless table order pad system via EPOS.

Use your existing EPOS
Linking to EPOS tills allows you to post Room charges direct to guest bills, and your local EPOS company can offer you great service and support.

Hotel income
  Resident Pro keeps an accountable audit trail* of every hotel transaction, calculating VAT on invoices, and makes it a breeze to balance your sales each day, control deposits, cancellations, and any money owed (debtors*). Transactions are archived in history* but can also be exported* to Xero or Sage.

* No archives on Lite edition

  Integrate your Dojo, PaymentSense or Worldpay PDQs to Resident Pro at reception - so it's goodbye to miskeying mistakes and hello to smoother, faster transactions. Optionally, switching payment provider could save you money on your card processing costs!


Dojo PDQ
About Dojo
Making payments effortless. Resident Pro have partnered with Dojo to offer seamless integrated payments. Combining the latest technology with award-winning customer support. Faster transactions. Fewer mistakes. Integrated payments connect your card machine to Resident Pro wirelessly, so you don’t have to enter the sale amount manually on your card machine. That means you’ll enjoy faster transactions, fewer mistakes and easier end-of-day reporting.

  Daily reports on Resident Pro show which rooms to service, and those checked in, or out. Optionally, with Roombasket, Housekeeping can update the "live" status of hotel rooms using Tablets or smartphones - so reception will know, in "real time", which rooms are ready, and who serviced them.  
  Sending emails has never been easier  
  Send an individual email to a guest on Resident Pro using a personalised template. With Roombasket "automatic" email notifications can be set to send emails before arrival, and after checkout, and instant announcements by SMS can be sent to everyone for any given day.  

Online check-in improves your guest's information ahead of arrival

Online Check-in
Online Check-in
Online check-in saves time and paper! Collect your guest's proper email, ETA, dietary needs, opt-out of marketing, and more. Or, if you prefer, simply Print Guest Registration forms at reception, or ask your arrivals to check-in using the reception iPad.

...and so much more!

Pen-y-Dyffren Hotel
Read Review
❝I bought Resident Pro as the booking engine for my hotel in Shropshire, and liked it so much we bought another hotel just so we could buy it again! First rate service and a nice company to deal with. Don’t go anywhere else.❞
Visit Miles Hunter, Pen-y-Dyffren Country House Hotel

Resolution Hotel
❝We have found great benefit from working closely with Resident Pro particularly in regards to service and offsite help. The postcode finder, online booking automation and EPOS link, which enables restaurant bills to be transferred to room bills, have all been effective in improving sales and the customer experience.❞
Andy Delahunty, Resolution Hotel

Resident Pro Ltd.
Hotel Management Software
The Softwareworks Studio
4 Main Avenue,
York YO31 0RU UK
phone 01904 412353
phone_iphone 07904 342265

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Logo Designed by M D Smith, Resident Pro Ltd. Made in the UK